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The site dedicated to picnic baskets and outdoor living

Excellent after-sales services

After-sale services

We select our products with a special care. We strive to give you a complete satisfaction.

Our after-sales service is available to answer to any question you might have in case of a problem following your purchase, we ensure the follow-up of your after-sales service.
The service can be reached by e-mail "[email protected]" or by phone +33(0) - from Monday to Friday - from 9 am to 6 pm

After the reception of your product, you have a return period of 14 days as described in our general conditions of sale. The products must be returned correctly protected, in the original packaging and the return costs will be at your expense. Upon receipt of your parcel we will make the refund.
To make a return request, you can go to the page "Return Form" and fill in the form.
Then you can send your package directly to the following address Les Jardins de la Comtesse, 21 rue Gardenat Lapostol 92150 Suresnes - France. 
Refunds are made according to the payment method used at the moment of purchase.

If your return is due to an error from us, please contact us so that we can provide you a return label, the return costs will be at our expense.

Broken accessories? 

You have a broken accessory (glasses, plates, cutlery) ? Contact us on +33 (0) we will replace it.