Orders containing several items can come from different warehouses then can be delivered to you in several times. Delivered by Colissimo International in a few days.
Zone 2 delivery prices:
<10kg - 7.50€ or £6.60
<20kg - 12€ or £10
<30kg - 18€ or £16
Credit Card :
To assure you completely safe payments, we use the secure services of Mercanet of the french bank BNP. When you pay, according to the requirements of your bank, you may be asked for a code. Often this code is sent by sms. Make sure you have the cellphone that was registered on your account with you. Your bank details are encrypted during the transaction and we are not aware of them. Your banking data never pass through our server. If you have problems with your code, please call us on +33 (0) 1 41 14 45 27 and we will be able to pay by card.
Bank transfer :
You have the possibility to pay by bank transfer within 8 days after your order. The account number will be displayed after choosing this method of payment. Please note that your order will only be dispatched after we have received your payment on our bank account. After these 8 days we can proceed to the cancellation of the order.
You can also use PayPal, even if you do not have a PayPal account. You do not have to create an account for this purpose. In this case, you will choose the option "without creating an account".
If you have any difficulties with your code or payment, please call us at +33(0)1 41 14 45 27 and we will proceed with the payment by card, by phone.
Your bank details are encrypted during the transaction and we have no knowledge of them. Your bank details never pass through our server.
Amazon Pay :
You can now pay for your purchases with Amazon Pay. If you have an Amazon account, you can make your purchases in one click without having to enter your bank details or address.
We select our products with the utmost care. We strive to give you complete satisfaction. In case of dissatisfaction with our products, you have a 14 days withdrawal period as described in our general conditions of sale.
To return a parcel, you must first go to our "Return - Withdrawal Form" section to make a request. Then you send your parcel directly to the following address
Les Jardins de la Comtesse, 21 rue Gardenat Lapostol, 92150 Suresnes - France.
We are available by e-mail "[email protected]" or by telephone +33 (0)1 14 41 45 27 - from Monday to Friday - from 8am to 5pm (UK and Ireland hour).