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+33 (0)1 41 14 45 27
The site dedicated to picnic baskets and outdoor living
Are all your items in stock?
    The products shown are in stock. If a product is out of stock, this will be indicated on its product page, along with the date it will be back in stock.
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How do I include a message with an order that is a gift?
   
When you are on the shopping cart page, you can check the box "It's a gift and I want to include a message" located below the promotional code. Once the box is checked, you can write the message you want to include with the order.
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I'm having trouble logging in
   
Make sure you’re using the same email address and password as when you registered.
If you have forgotten your password, click on "Forgot your password". A support e-mail will be sent to you at the address you entered when you registered. Once you receive this email, click the link provided and change your password.
If you still have problems: contact us at +33 (0) 1.41.14.45.27 so we can identify the source of the problem.

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Do I have to create an account to order?
    No, you can order without creating a customer account. In this case, you will be asked to enter your e-mail address. However, creating a customer account allows you to view your purchase history, and your invoices are available within the account.

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Can we find your products in shop?
    We do not have our own shops. However, you can find some of our products in some of our partner shops and at different times of the year. We do not know the state of their stock, and therefore we cannot guarantee that the product you wish to buy will be available in their shop.

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What do I need to know about Brexit ?
    - Have I to pay taxes and duties ?
For goods worth £135 or less, VAT is included in the total amount you pay on our website.
For merchandise with a total value of £135, you will have to pay VAT to the delivery company, either before the goods are delivered or when you collect them.

- Have I to pay duties ?
If the value of your order is over £135, you will have to pay duty on all goods sent from outside the UK (or the UK and EU if you are in Northern Ireland). 

- How do I pay taxes and duties?
You’ll be contacted by Royal Mail, Parcelforce or the courier company if you need to pay any VAT, duty or delivery charges (‘handling fees’) to receive your goods.

If you want to know more, please go to the page "Brexit Informations"


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I can’t see my country in the list of rates, what should I do?
    We offer estimated delivery rates for several countries. If you don’t see your country in the list, contact us at +33 (0) 1.41.14.45.27, so we can determine a rate for your purchase.

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This is for a gift. Is the invoice included with the package?
    No. Because our products are often intended for third parties as a gift, we do not enclose invoices in packages. They can be downloaded to your customer account after the package has been sent or by a link sent to you in your shipping confirmation email.

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When will I receive my order?
   
If your item is in stock, it is prepared the same day, if you order before 1 pm Monday through Friday. It is then given to the carrier. Depending on the carrier you choose, delivery usually takes 1 to 4 days excluding weekends.
You can track the shipment of your package via the tracking number listed on your shipping confirmation email.

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I have a broken item, how can I have it replaced?
   
Did you get a broken accessory (glasses, plates, cutlery, etc.) when you received your package? Contact us at +33 (0) 1.41.14.45.27 and we will replace it.
Did you break an accessory? Contact us at +33 (0) 1.41.14.45.27
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If my product has a defect, what should I do?
    If your product has a defect, you must send us a photo of it to [email protected]
We will contact you to follow up on your request. If your request is validated we will then proceed to an exchange / refund.

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What do I have to do to return a parcel?
    To return a parcel, you must first go to our "Return - Withdrawal Form" section to make a request, within 14 days of receiving your parcel. Then you can send your package directly to the following address : Les Jardins de la Comtesse, 28 bis rue des Fontaines, 92310.

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Who pays the return costs?
    The return costs are borne by the buyer.

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How is the purchase price refunded?
    For a refund of the purchase price, the product must be returned in its original condition and in its packaging. After we have received your package, we will refund you within 14 days according to your original means of payment. If it turns out that the product has been used or is no longer suitable for sale, we reserve the right to refund only part of the product.

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I can’t find the answer to my question, what should I do?
    Click on the "Contact" link and send us your question. We will respond as soon as possible. You can also contact us from Monday through Friday from 9 am to 6 pm at +33 (0) 1.41.14.45.27.

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